A wealth of terminology and acronyms is used in the outsourcing community, from SoW, MSP and CWO to RPO and much more. We often talk about vendor neutral models, 1st and 2nd generation MSPs or Direct Sourcing Programmes. But while this terminology is commonplace for many in the sector it can often mean different things to different providers. As for the end clients it can often be a confusing cloud of varied outsource model descriptions that can sometimes mean different things to different people.

Glossary of Terms

To help you navigate and create a lexicon of the common terms that are used, we’ve developed a Glossary of Terms that our members can use with each other and share with their clients and the wider community to help define key acronyms and outline the main features of the different outsourcing models.